Contact Us 

Love your products? Have a question? Just wanna say hi?

Email us at or click our live chat button below! 


Too lazy to draft an email? Not in the mood for human interaction?

Check out our FAQs below and hopefully you'll find the answers you're looking for! 

What's Papaya all about?

We are a lifestyle brand creating beautiful eco-friendly products that make it exciting to switch to reusables. Gone are the days of deciding between products that look good and products that do good. With Papaya, you get both. All design. Zero waste. 

Who are your artist partners? 

We've collaborated with four incredible artists to design exclusive collections for Papaya Reusables. Jessica Walsh, Ramzy Masri, Laci Jordan and Abbey Lossing. Click the links. Stalk their instas. Thank us later. 

Will you be creating more reusable products? 

Yes, yes, a thousand times yes! Our opening lineup features reusable water bottles, shopping bags and paper towels, but this is just the beginning. Our mission is to bring you a beautiful alternative to all your single-use essentials. We already have some exciting new products in the works. Have any special requests? Send us an email to let us know what you're looking for! 

How long will my reusable paper towels last? 

Our reusable paper towels are made of a magical material called cellulose. It's all natural, anti-bacterial and compostable. These traits make it super durable, super absorbent, and super long-lasting. One cloth should last you the same amount of time as 17 rolls of traditional paper towel. That's a lot of PT! 

How do I care for my paper towels? 

You are so thoughtful, thank you for asking! Here are three tried and true methods to make sure your paper towels look and feel their best. Cleaner's Choice!

1. Good old fashioned hand-wash with soap and water.  

2. Throw them in with your laundry. Let them mingle with your socks. Air dry. 

3. Place them on the top rack of your dishwasher and run on a regular cycle. 

Ever since I got my Papaya bottle, my ice has stopped melting. What is this sorcery?!

Papaya bottles are made of Food-Grade Stainless Steel and are double-walled for optimal insulation. This means no more room temp water (sorry if you're into that sort of thing) and no more lukewarm coffee! Your bottle will keep your ice-water icy for 54 hours and your steamy cup of joe warm and cozy for 36. 

Can I put my Papaya bottle in the dishwasher? 

Our bottles prefer one-on-one TLC from you whenever possible. So please hand-wash only and tell your bottle it looks nice today. 

People keep stopping me to ask where I got my Papaya bags from. 

This isn't a question. 

When will my order be arriving? 

Nobody enjoys the waiting game. That's why we created this fun little page where you can track your order. Then refresh. And refresh. And refresh. Until that cute little box arrives on your doorstep. 

What is your return policy?

We truly hope our products bring you joy! But if your order isn't giving you the same happy feels as a hug-from-mom, puppy-kisses or leftover-weekend-pizza, we'll refund your money within 30 days. Note: All returns must be sent back in original packaging. 

Do you ship to Canada? 🇨🇦  

Oh you want your reusables with a side of Timmys, Roots sweatpants, Kyle Lowry and ketchup chips, eh? Well then you're in the wrong place! Head over to to return to the motherland and shop Papaya, CA style. 

I already bought all the Papaya products. How can I get another Papaya fix?

Wow, this is your best question yet. Follow us on Instagram to see our products in action, and get all that beautiful eco-friendly lifestyle content you're craving. Happy scrolling!